Customer Success
Built a team of 25+ from ground up,
Founded the Customer Success Department, inclusive of writing initial scripts, SOPs, and deescalation outlines, with a focus on cross-functional teams to escalate customer voice to product
Ownership and development of all training materials and process development for customer-facing brand reps
Product Management
Ongoing data analysis to improve financial targeting, customer retention, and strategies to improve sales performance and customer ratings.
Emphasized UI/UX design concepts with direct feedback from beta customers, cultivated relationships with high-impact influencers for optimal feedback and product buy-in
Responsible for the full development and onboarding of individual Branding and Marketing Plans
Data Analysis
Salesforce Reporting; Creation of individual responsive dashboards for every employee
Report Development, encompassing daily numbers as well as more nuanced reports into customer product usage and customer behavior data.
I’ve had the pleasure of working alongside Brianne and from our very first collaboration, her proactive approach and resilient attitude were immediately evident. Brianne embodies the rare combination of tenacity and critical thinking, which empowers her to navigate and overcome even the most challenging situations. She’s unwavering in her beliefs and consistently advocates for best practices. What sets Brianne apart, even more, is her dedication to fostering open communication and promoting a friendly work atmosphere. She’s not just a great professional, but also a delightful colleague. I wholeheartedly recommend Brianne for any endeavor she chooses to pursue.
Brian Allen, Director of Operations | Xicato, SBC